● BUILT FOR SMALL SUPPORT TEAMS

Customer support,
HANDL3D.

Turn customer emails into organised tickets. Assign requests, reply as a team, and get helpful AI assistance in one workspace.

Start your free trial See how it works

14 days freeNo credit cardThen R249/month

HANDL3D / Support inbox● All in one place

YOUR WORKSPACE

Support inbox

Search customer conversations

Open 3In progressClosed

Can you help with my order?

Jamie Lewis · Order #1042

High

Updating our account details

Alex Morgan · Account enquiry

Thanks for your help!

Taylor Nkosi · Customer reply

Ticket #1042● Assigned to Sarah

Hi team, could you check when my order will arrive?

Less catching up. More helping.

AI Overview brings the issue and next steps together.

Product preview · illustrative customer data

One shared inboxClear ticket ownershipHelpful AITeam knowledge, together

LESS “WHO’S REPLYING?”

A shared inbox.
A clearer way to work.

When support gets busy, threads get buried and replies overlap. HANDL3D gives each request an owner, a priority, and a status everyone can see.

See how your team stays organised

THE SHARED MAILBOX

“Did anyone reply to Jamie?”

“I thought you were handling it.”

WITH HANDL3D

Order enquiry #1042

SarahIn progress

One owner. Everyone in the loop.

GET YOUR SUPPORT IN ORDER

From email to “handled”.

Start with the support email you already use.

Connect your inbox

Create your HANDL3D inbox and set up email forwarding. New customer messages become tickets.

Email setup guide

Bring your team together

Invite teammates, assign requests, and keep internal notes alongside the customer conversation.

Team setup guide

Reply and resolve

Track priorities and statuses. Use AI to catch up on a thread or refine a reply before you send it.

Replies and AI guide

A LITTLE HELP GOES A LONG WAY

Less busywork. More useful answers.

AI assistance and shared knowledge, right where your team works.

AI Overview

IssueCustomer is checking an order’s delivery date.

Next stepCheck the tracking details and share an update.

Catch up without rereading everything.

AI Overview summarises the conversation and suggests next steps. Your team stays in control of the reply.

Your team’s knowledge

Delivery and tracking guide

Account troubleshooting

Save what worked. Find it when you need it.

Keep good answers within reach.

Document fixes and useful information in your knowledge base. Ask HANDL3D AI to help find relevant answers.

SEE THE WORKSPACE

Take a closer look.

See the inbox, ticket workflow, and tools your team will use day to day.

This walkthrough shows an earlier version of HANDL3D. The core workflow is the same.

Watch on YouTube

SIMPLE PRICING

Small-team support.
Straightforward pricing.

Start on Free with 3 members, 1 free organisation, 1 inbox and 200 new tickets/month, or try the R249 monthly plan for 14 days.

No credit card to startBrowser-based. Nothing to install.Explore pricing and included features Read the billing and trial guide

HANDL3D monthly14-day free trial

R249/ month

After your free trial

Shared email ticket inbox
Team assignments and internal notes
Priorities, statuses and tags
AI Overview, AI Refine and knowledge base
Insights and reporting
Multiple inboxes and organisations

Start your free trialNo credit card required to start

A FEW GOOD QUESTIONS

Before you get started.

Need a hand with setup?

Get in touch

How does the 14-day free trial work?

Create your account, set up your organisation and activate your 14-day trial. No credit card is required to start. To continue after the trial, activate your R249 monthly subscription from Billing or choose Free within its limits.

Can I use my existing support email?

Yes. Each HANDL3D inbox has a dedicated forwarding address. Set up forwarding from your existing support mailbox and new customer emails become tickets. Our help docs walk you through the setup.

Can I invite my team?

Yes. Invite teammates, assign tickets, leave internal notes and track each customer conversation together.

Does AI send replies automatically?

AI Overview helps summarise tickets and suggest next steps. AI Refine helps improve your draft. Your team reviews and sends the customer reply.

What happens when my trial ends?

Choose Free if your workspace fits its 3-member, 1-free-organisation and 200-new-ticket monthly limits, or activate Monthly at R249 per organisation. Manage your plan in Billing.

Do I need to install anything?

No. HANDL3D runs in your browser. Sign in to access your support workspace from wherever you work.

YOUR NEXT REQUEST, HANDLED.

Give your team a clearer inbox.

Start your free trial and bring your customer conversations together.

Start your free trial14 days free · No credit card · R249/month after trial